Salesforce Facts by Abhishek

There are times when we need to add a particular user to multiple public groups and queues. Now, based on the OOTB option, we can do that by going to each and every public group or queue. We can create a screen flow as well to assign a particular user to multiple public group or queue at once to ease the work for users. Attached are the screenshots.

With SOQL query, we can get to know the count of public groups inside a Queue. We can make use of the UserOrGroupId field of GroupMember object. Example Query: SELECT Count(Id) FROM GroupMember WHERE Group.Name='Test Lead Queue' AND UserOrGroup.Name = NULL

Task can be assigned to Public Groups and Queues. While assigning a task to a public group, it considers each user present in the public group and those many tasks are created. But while assigning a task to a queue, it assigns to the queue directly and only one task is created. Attached are the screenshots.