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Showing posts with the label read access

Salesforce Fact #692 | Update case owner with only read access

Is it possible for a user to have only READ access on a case record, but he is still able to change the owner of the record. There is an app permission called 'Transfer Cases' which enables a user to change case owner with read only access on the case. Profile/PS -> App Permissions -> Under Call Center section, enable Transfer Cases.

Salesforce Fact #690 | Approver doesn't have record access

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In order to approve/reject a record, the approver needs to have at least READ access on the record. We can create a screen flow to override the standard 'Submit for Approval' button to handle the scenario where the approver is manually selected but the approver does not have any access to the record. The submitter is notified so that he can select another approver or provide record access to the selected approver. In this example, the Account object has been considered. Attached are the screenshots.