Salesforce Fact #949 | If-else statement in lightning email template

We can add if/else condition in Lightning Email template to some extent.

In this example, We are showing the Account rating in the template if the parent account is present.

Reference: https://trailhead.salesforce.com/trailblazer-community/feed/0D54V00007ifdqr

Attached is the screenshot.




Comments

  1. NitaNovember 7, 2025 at 1:44 PM

    Great insight! Using if-else statements in Salesforce Lightning email templates is a powerful way to personalize communication and automate dynamic content based on specific criteria. It helps ensure that recipients receive relevant messages, improving engagement and efficiency. For teams looking to streamline their CRM processes, mastering these conditional statements is essential. Additionally, businesses can migrate data from Salesforce to Zoho CRM seamlessly, ensuring continuity and making the most of their CRM systems.

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